AI-guided virtual urgent care
Virtual Urgent Care, Designed Around You.
Talk with Lyla's AI-powered urgent care concierge about your symptoms, understand your next steps, and connect with a licensed healthcare provider when appropriate, all from wherever you are.
No waiting room. No phone tree. Care that meets you where you already are.
Meet Lyla
Your AI Health Companion
How can we help today?
Tell us what's going on. We'll help you find the right next step.
Lyla: Hi, I'm Lyla. I can help you explore care options, find the right care, learn about common health concerns, and get started with a virtual visit.
- Licensed healthcare providers
- Care from anywhere
- Convenient virtual visits
- Most major insurance accepted
- Secure & private
- No waiting room
Conditions we treat
Personalized Care Wherever You Are.
From common illnesses to everyday urgent health concerns, Lyla Health makes it easier to get care when you need it.
Cold & Flu
Congestion, body aches and fatigue that came on quickly.
Cough
Lingering, dry or chesty coughs without breathing difficulty.
Sore Throat
Painful swallowing, scratchiness or suspected strep.
Fever
Low-grade or persistent fevers in otherwise healthy adults.
Sinus Infections
Facial pressure, congestion and post-nasal drip.
Allergies
Seasonal sneezing, itchy eyes and nasal symptoms.
Pink Eye
Redness, itching or discharge in one or both eyes.
Ear Infections
Ear pain, pressure or muffled hearing.
Urinary Tract Infections
Burning, urgency and frequency with urination.
Skin Rashes
New, itchy or spreading rashes you can photograph.
Acne
Persistent breakouts and ongoing acne management.
Minor Skin Conditions
Bites, mild eczema flares and small irritations.
Nausea & Vomiting
Short-lived stomach upset without dehydration.
Diarrhea
Recent digestive upset and hydration guidance.
Migraines & Headaches
Familiar headache patterns and migraine care.
Mild Asthma Symptoms
Known asthma with mild, controlled symptoms.
Yeast Infections
Itching, irritation and recurring symptoms.
Minor Infections
Small localized infections that can be assessed on video.
Medication Refills
Eligible refills after a clinical review.
Other Urgent Concerns
Not sure? Describe it and Lyla will guide you.
Not every condition can be safely evaluated or treated virtually. Your provider will determine the appropriate care based on your symptoms and medical history.
Medications
Need a Medication Refill?
Skip the unnecessary trip to the clinic. Request a virtual evaluation for eligible prescription refills from the comfort of home.
Refills are subject to clinical review and may require an appointment or additional information. Controlled substances and certain medications may not be eligible for virtual refills.
Why Lyla Health
Urgent Care, Reimagined
Everything about the experience is designed to make getting care feel as easy as starting a conversation.
Care When You Need It
Access care without rearranging your entire day.
Human Providers
Connect with licensed healthcare professionals.
Intelligent Guidance
AI-powered symptom guidance helps you navigate your next step.
Simple Experience
No confusing healthcare journey or unnecessary complexity.
Secure & Private
Your health information is handled with privacy and security in mind.
Built Around You
A modern healthcare experience designed around the patient.
AI + human care
Smart Technology. Human Care.
Lyla combines intelligent technology with licensed healthcare professionals to make urgent care easier to access and simpler to navigate.
AI Helps You Get Started
Understand your needs and find the right care pathway.
Clinicians Provide Your Care
Connect with licensed healthcare professionals who evaluate your individual needs.
You Stay in Control
You decide what happens next and can access care on your terms.
- AI Assistant
- Care Navigation
- Licensed Provider
- Personalized Care
AI supports the care journey. It does not diagnose conditions or replace a licensed healthcare professional.
Virtual vs. in-person
Modern care, delivered virtually.
A quick, honest guide to when a virtual visit makes sense—and when you should be seen in person.
| Care need | Virtual | In-person |
|---|---|---|
| Common illnesses (cold, flu, sore throat) | Yes | Yes |
| UTIs, pink eye, rashes and minor infections | Yes | Yes |
| Eligible prescription refills | Yes | Yes |
| Care without a waiting room | Yes | No |
| Same-day access from anywhere | Yes | No |
| Digital follow-up and care plan | Yes | No |
| Hands-on physical exam | No | Yes |
| Imaging, stitches or IV treatment | No | Yes |
| Chest pain, trouble breathing, stroke symptoms | No | Yes |
Our providers
Board-certified clinicians who care.
Our care team combines clinical expertise with a commitment to making healthcare more accessible, convenient, and human.
Dr. Alina Moreau, MD
Board-Certified Family Medicine Physician
Acute respiratory and everyday urgent care
Licensed in CA, NY, TX
“Focused on providing accessible, patient-centered virtual care.”
Marcus Ellery, FNP-C
Family Nurse Practitioner
Urgent care and medication management
Licensed in FL, GA, NC
“Believes good care starts with actually listening to the patient.”
Dr. Priya Raghavan, MD
Board-Certified Internal Medicine Physician
Infections, UTIs and women's urgent health
Licensed in IL, WA, AZ
“Committed to clear explanations and care plans people can follow.”
Provider profiles shown are placeholders for demonstration and should be replaced with verified team information.
Reviews
What our patients say.
"I described my symptoms at 7am and was talking with a provider before my first meeting. No waiting room, no guessing."
Maya R.Sore throat"The assistant asked the same questions a nurse would, then handed me straight off to a real clinician. It felt seamless."
J.T.UTI"Requesting a refill took minutes and I knew exactly what would happen next."
Dani K.Medication refill
How it works
Healthcare, without the hassle.
Four simple steps from “something feels off” to a plan you can act on.
- 1
Tell Us What's Going On
Share your symptoms with Lyla's AI assistant, or start your visit directly.
- 2
Connect With a Provider
When appropriate, connect with a licensed healthcare provider for a virtual consultation.
- 3
Get a Care Plan
Receive personalized guidance and, when clinically appropriate, a prescription or treatment plan.
- 4
Follow Up With Confidence
Access your care information and follow-up support digitally, whenever you need it.
Pricing
Simple, transparent pricing.
Know what a visit costs before it starts. No surprise billing, no hidden fees.
Use Your Insurance
$0depending on your health plan
Most major plans are accepted. Enter your insurance details to review your coverage before your visit starts.
- Coverage checked before your visit
- Copay shown up front
- No surprise billing
- Prescriptions sent to your pharmacy when appropriate
- Most popular
Pay Out of Pocket
$8915-minute consultation
$12916+ minute consultation
Transparent self-pay pricing for a single virtual urgent care visit. No membership required.
- Licensed provider video visit
- Personalized care plan
- Prescription when clinically appropriate
- Work or school note when appropriate
Monthly Membership
$289per month
Ongoing access to your care team for households that want urgent care and routine lab work covered together.
- Unlimited virtual urgent care visits
- Routine lab work included
- Annual preventive lab panel
- Eligible medication refills included
- Priority provider scheduling
- Digital follow-up and messaging
Pricing may vary based on the type of visit and services provided. Any applicable prescription costs are separate.
Insurance Plans We Work With
Placeholder list — replace with your verified accepted plans before launch.
Resources & education
Learn before you decide.
Clear, non-clinical explanations to help you understand your options and feel prepared for your visit.
Understanding your symptoms
Plain-language guides on everyday concerns like sore throat, headaches, rashes, and fatigue — and when each one is worth a visit.
Browse conditionsMedication basics
What can and cannot be prescribed virtually, how refills are reviewed, and what to have ready before your appointment.
Refill guidanceVirtual vs. in-person care
A simple breakdown of what virtual urgent care handles well, and the moments when an in-person exam is the safer choice.
Compare care optionsQuestions patients ask most
Insurance, licensure, visit length, prescriptions, and privacy — answered clearly before you book.
Read the FAQs
Virtual Urgent Care From Home
Virtual urgent care is a way to get medical attention for sudden, non-emergency health concerns without traveling to a clinic. Instead of waiting for an open appointment, you describe what's happening and connect with a licensed provider online, often the same day.
An online urgent care visit usually starts with a short symptom conversation. With Lyla Health, our AI assistant helps you organize what you're experiencing, then a licensed healthcare provider reviews your history and speaks with you by video or secure messaging. If treatment is appropriate, your provider shares a care plan and can send a prescription to your pharmacy when clinically indicated.
Many everyday concerns can be handled through telehealth urgent care: colds and flu, coughs, sore throats, sinus infections, seasonal allergies, pink eye, urinary tract infections, rashes, headaches and eligible medication refills. The benefit of urgent care from home is simple, faster access, no waiting room, and follow-up you can read back later.
Virtual care isn't right for everything. Chest pain, trouble breathing, severe bleeding, fainting, stroke symptoms or serious injuries need in-person evaluation or emergency treatment. If that's you, call 911 or go to the nearest emergency department.
FAQs
Frequently Asked Questions
About Lyla Health
Healthcare for all, built around real life.
Lyla Health pairs intelligent guidance with board-certified clinicians so getting care feels less like paperwork and more like a conversation.
We started Lyla Health because too much of urgent care is spent waiting, for an appointment, in a lobby, on hold. Our model puts the first step in your hands: describe what is going on, understand your options, and connect with a licensed clinician when it matters.
Lyla, our AI health companion, never diagnoses or prescribes. It helps you organize what you are experiencing and points you to the right kind of care. Every clinical decision stays with a board-certified provider who reviews your history with you.
Whether you need a same-day visit, guidance on a new symptom, or a simple refill, our goal is the same: care that is transparent, affordable, and genuinely human.
50 states
Licensed provider network coverage
20 min
Typical virtual urgent care visit
24/7
Access to Lyla, your AI health companion
Contact & support
We're Here When You Need Us
Questions about a visit, your bill or getting started? Our patient support team is one message away.
Call us
(800) 260-1271Speak with our patient support team about visits, billing or technical help.
Email support
support@lylahealth.comSend us a message and we'll respond within one business day.
Support hours
Mon–Sun, 8am – 10pm ET
Provider availability varies by state and time of day.
Not sure where to start?
Ask Lyla about your symptoms and we'll guide you to the right next step.
Contact details shown are placeholders and should be replaced with verified support channels. For medical emergencies, call 911.
Feel Better. Start Here.
Get convenient, compassionate care without the waiting room. Start your virtual urgent care visit today.